4 Ways to Focus Voice of Customer Programs During the Covid-19 Pandemic
As the global pandemic, continues to impact our daily and professional lives, we are all trying to adapt to a “new normal.” We are getting used to working from home, collaborating with colleagues...
View ArticleHow is AI transforming Customer Experience?
Interest in AI has been steadily increasing for the last decade or so. Leading tech companies anticipated long ago, a great technology that can transform their business. Two shining examples are; 1....
View ArticleDon’t Ghost Your Customers! Close the Loop
Do you try to win your customers back with a free item or discount when they are unhappy with the service agent’s attitude? Do you consider to bolster staff training? Have you reconsidered your return...
View ArticleGoing Beyond Sentiments: Emotion Analysis
Emotions do matter: Sentiment and Emotion Analysis You have done everything you can to please your customers. In every aspect, your team of professionals provided the best possible service from the...
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